We offer a 30-day satisfaction guarantee on all Eternaglow products.
Devices: Can be returned or exchanged within 30 days of delivery if you’re not completely satisfied.
Skincare: For hygiene reasons, we’re unable to accept returns on opened skincare items such as the Radiance Prep Essence or Radiance Recovery Oil.
If your order arrives damaged, defective, or doesn’t agree with your skin, contact us within 30 days and we’ll make it right with a replacement or refund.
Most orders arrive within about a week, with some taking up to two weeks in rare cases depending on your region.
Yes, we ship to most countries worldwide.
Yes. The device is non-invasive and suitable for all skin types, including sensitive skin. You may feel a light vibration or tingling — that’s normal and shows it’s working.
Use 4–5 times per week for 5–10 minutes per session. Daily use is safe and helps maintain long-term results.
A brighter, smoother, more lifted look — many users notice an instant glow after one session, with visible improvements in 2–4 weeks of consistent use.
Yes — all of our skincare formulas are cruelty-free and gentle on skin.
Yes — the Radiance Wand can be used alongside your regular skincare routine.
For best results, use it on clean, hydrated skin after applying the Radiance Prep Essence. Avoid using it directly over thick creams, oils, or exfoliating acids, as they can block conductivity and reduce effectiveness.
Finish your ritual with the Radiance Recovery Oil to lock in moisture and enhance your post-light glow.